Privacy
LG ELECTRONICS AUSTRALIA PTY LIMITED PRIVACY POLICY AND DISCLOSURE STATEMENT
LG Electronics Australia Pty Limited ("LG") is subject to the National Privacy
Principles in the Privacy Act 1988 (Cth). This Privacy Policy and Disclosure
Statement explains in general terms how LG protects the privacy of your personal
information under the National Privacy Principles. It also sets out the matters
that we are required to disclose to individuals under National Privacy Principles
1.3 and 1.5.
The principles set out in this Privacy Policy and Disclosure Statement will
apply to any personal information you provide to LG via our web site or under
any other agreement or arrangement and to information that we collect about
you from our promotions and other sources.
This Privacy Policy and Disclosure Statement does not apply to acts and practices
of LG that relates directly to the employee records of our current and former
employees.
How we collect your personal information
We generally collect your personal information directly from you. For example,
we may collect personal information about you when you deal with us over the
telephone, send us warranty cards or correspondence (whether by letter, fax
or e-mail), visit our web site, participate in our promotions or competitions
or when you have contact with us in person.
Generally, the type of personal information we collect about you includes your
name, mailing address, telephone number and e-mail address.
There may be occasions when we need to source personal information about you
from a third party. For example, we may collect personal information about you
from authorised LG service centres, from authorised LG dealers or from third
parties involved in a promotion with us.
Our disclosure statement ?LG collects personal information for the following
purposes:
- To provide you or your organisation with information about our products.
- To enter you in various competitions and promotions that we run from time
to time.
- For the purposes of our product warranties.
- To enter you in our sales incentive programs.
- To receive services from you or the organisation that employs you.
- To undertake other marketing activities.
If you do not provide us with the information requested, we may not be able
to fulfil the applicable purpose of collection.
In some circumstances, we collect personal information about you from a third
party source. If we collect personal information about you in this way, we will
take reasonable steps to contact you and ensure that you are aware of the purposes
for which we are collecting your personal information and the organisations
to which we might disclose your personal information.
How we use or disclose your personal information
We will use and disclose personal information for the primary purpose for which
it was collected. We may also use and disclose personal information for purposes
related or ancillary to the main reason we collect it. We do not disclose personal
information we collect to third parties for the purposes of allowing them to
direct market their products and services.
We engage third party contractors to perform services for us, which involves
the contractor handling personal information we collect from you. For example,
we engage third party contractors to provide us with database management services;
we disclose information to marketing agencies including promotion agencies and
media agencies to assist us with our marketing activities including our competitions,
and to LG service centres to assist us with warranty claims. In these situations,
we prohibit the third party contractor from using personal information about
you except for the specific purpose for which we supply it.
Gaining access to information we hold about you
LG will, on request, provide you with access to the personal information we
hold about you, unless there is an exception that applies under the Privacy
Act 1988 (Cth).
Your request to obtain access will be dealt with in a reasonable time. LG may
recover from you its reasonable cost of providing you with access.
If LG refuses to provide you with access to the information, LG will provide
you with reasons for the refusal and inform you of any exceptions relied upon
under the Privacy Act 1988 (Cth).
Keeping your personal information up-to-date
We take reasonable steps to ensure that your personal information is accurate,
complete, and up-to-date whenever we collect or use it.
If you find that the personal information we hold about you is inaccurate, incomplete
or out-of-date, please contact us immediately and we will take reasonable steps
to correct this information, or if necessary, we will discuss alternative action
with you.
Security of your personal information
We protect any personal information that we hold from misuse and loss. We also
protect it from unauthorised access, modification and disclosure.
Your personal information may be stored either in hardcopy documents, as electronic
data, or in LG's software or systems.
We maintain physical security over our paper and electronic data stores and
premises, such as locks and security systems. We also maintain computer and
network security; for example, we use firewalls (security measures for the Internet)
and other security systems such as user identifiers and passwords to control
access to computer system.
How to contact us
If you wish to gain access to your personal information or make a complaint
about a breach of your privacy, or if you have a query on how your personal
information is collected or used, or any other query relating to LG's Privacy
Policy and Disclosure Statement, please contact our Marketing Department: 02
8805 4000. We will respond to your query or complaint as soon as possible. Our contact details are:
LG Electronics Australia Pty Ltd
2 Wonderland Drive
Eastern Creek
NSW 2766
Tel. +02 8805 4000
Fax. +02 8805 4201