Ian Robertson

Ian Robertson joined LG Electronics Australia earlier this year as General Manager, Commercial Air Conditioning.

His vision for LG CAC is to create specialist air conditioning services and products for the commercial market that are superior to any other brand on the market.

Ian’s determination to make LG CAC the number one supplier of commercial air conditioning in Australia is backed by his vast experience in the industry.

One of the many steps Ian is taking to achieve this goal is to recruit only staff with extensive air conditioning experience. As a result, every LG representative you have contact with on a regular basis, such as technical, sales and administration support, will have solid industry experience.

Ian believes the fundamental difference between a good company and a great company is the quality of its relationships with its customers.

For this reason, he is putting his name, face and contact details on LG CAC’s new “Our team is now ready for business” marketing campaign. It means that you can now speak directly to the person leading the company. It’s a bold move, but one Ian is confident will help to open doors and establish long-lasting relationships.

Of course, it is not going to happen overnight. These changes will take time to implement and fine tune. Ian acknowledges that LG made promises in the past, but through inaction, they turned into problems and damaged the brand. His resolve to fix LG’s brand image and move forward is strong. So strong in fact that a major restructure of all air conditioning departments has taken place this year. As Ian states, “Every past problem is now a new opportunity”.

Ian Robertson
General Manager, Commercial Air Conditioning
0419 460 785
ian.robertson@lge.com